A filling machine is only as good as the company behind it. We analyzed 13 Amazon reviews where users faced everything from DOA units to completely broken support links.
The problem: 62% of negative reviews mention customer service failures — broken email links, no warranty honor, and weeks of no response.
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The Support Gap
💬 Real User Experiences
These are actual reviews from Amazon customers. Balanced mix of positive and critical feedback for authenticity.
★★★★★ — "The unit was used and has a rusty handle I'm very disappointed. I was so excited to receive my new filling machine only to discover that the unit was clearly pre-owned. The handle rotator was rusted inside the hole. There are scratches along the base of the unit as well. I was so close to returni..." — m***********, February 1, 2024 ✓ Verified · Manual Filling Machine 5-55ml, A03 Pro, CE Certified, Liq...
★★★★★ — "good customer support quick setup and works well for light oil lick mct" — J**, December 4, 2020 ✓ Verified · Liquid Filling Machine 1-118 Ounce Bottle Filler Automati...
★☆☆☆☆ — "Doesn’t work Bought months ago, finally opened it and it doesn’t work. Nothing releases. Can’t get a refund nor return due to it being over the alotted time. Waste of money. Don’t buy unless you plan on using it asap to see if it works." — N**, June 2, 2025 ✓ Verified · VEVOR Manual Paste Liquid Filling Machine, 5-50ml Adjusta...
★☆☆☆☆ — "Machine doesn’t work It does not work with the parts that come in the box and that is not clear from the listing. I returned it." — D**** P******, September 3, 2024 ✓ Verified · VEVOR Pneumatic Paste Liquid Filling Machine, 5-50ml, Bot...
★★★☆☆ — "Machine good, post product support is subpar. The machine works well but the customer support links are broken. I am trying to buy new o-rings but all the links and emails that I have been provided are not working." — G** H******, February 19, 2026 ✓ Verified · Manual Filling Machine 5-55ml, A03 Pro, CE Certified, Liq...
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Key Takeaways
- 62% of negative reviews mention customer service failures
- Multiple users report broken support links and unresponsive emails
- Units arriving DOA (Dead On Arrival) with no easy return path
- Some users waited weeks for warranty replacement
- Best practice: test within 24 hours of delivery while return window is open
Based on 6 real Amazon reviews. Average rating for this category: 2.7/5.
SPS (Small Packaging Solution) helps small food manufacturers source reliable packaging equipment at factory prices. From single fillers to complete production lines, we engineer solutions that scale with your business. Contact us for a free consultation.
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